Shipping & Returns
Delivery Policy: We aim to dispatch all orders within 1-2 working days of receiving them. However, please allow up to 5 working days during busy periods. Orders are sent via tracked delivery and will require a signature upon receipt.
UK Delivery Options:
- Standard Delivery (2-4 working days): £4.99
International Delivery:
- EU Standard Delivery (2-11 working days): £14.99
- Rest of the world Standard Delivery (3-17 working days): £25.99
Returns Policy: We hope that you are happy with your purchase. However, if for any reason you are not satisfied, we offer a 14-day returns policy. To be eligible for a return, the item must be unused, unwashed, and in its original packaging.
How to Return: To return an item, please email our customer service team at [insert email address] with your order number and reason for return. We will provide you with a return address and further instructions.
Refunds: Once we have received and inspected the returned item, we will process the refund within 14 days. Please note that the original delivery charge is non-refundable, and you will be responsible for the cost of return postage.
Exchange: If you wish to exchange an item, please follow the same process as a return, and include details of the replacement item that you require. We will process the exchange as soon as possible, subject to availability.
Faulty/Damaged Items: In the unlikely event that you receive a faulty or damaged item, please email our customer service team at [insert email address] with your order number and details of the issue. We will provide you with a return address and offer a replacement or full refund, including postage costs.
We reserve the right to amend these terms and conditions at any time. Please refer to this page for the latest version.